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Frequently Asked Questions

This page contains basic information and setup instructions for using e-mail. If youhave any problems using your e-mail, try our E-mail Troubleshooting FAQ



What Is My E-mail Address?

For security purposes

Each e-mail account has one address. This address is assigned to a specific user. We will send detailed instructions when needed.
our HELP Page.

 


How Do I Check My E-mail?

Until now, you may have thought of E-mail as a single process, but in actuality, sending and receiving E-mail are two completely different things.

In order to check your e-mail, you need to know your POP Account. If you do not know your POP account, see this page.

The normal way to check your e-mail is with a POP3 compatible e-mail client, such as Eudora, Outlook, or Netscape Mail. To configure your e-mail software to check your mail, you need your POP Account. You also need to decide which e-mail address you will use. If you have Catch-all e-mail, you can choose any e-mail address for your domain name.

Click here for instructions on how to configure your e-mail software.

You can also see the pages of special instructions for Unix Mail and Webmail for alternative methods of checking your mail.



How Do I Send E-mail?

Until now, you may have thought of E-mail as a single process, but in actuality, sending and receiving E-mail are two completely different things.

Mail is retrieved using POP3 protocol. In order to receive e-mail, you need to have a POP account.

Mail is sent using an SMTP server.

You can send e-mail with an SMTP server even if you don't have a POP account. You can check your e-mail with a POP account whether or not you have

Do not use your domain name as your SMTP server in your e-mail software settings.



Can My E-mail Be Forwarded to Another E-mail Account?

Absolutely! In fact, we highly recommend that you do this. Forwarding your E-mail to an account you already use makes it easier for you, and it avoids unnecessary set-up procedures.

We can forward your mail to any E-mail account in the world. This includes E-mail accounts with America Online, CompuServe or Prodigy.

Just let us know what your current address is, and we'll forward it to any account you like. You simply fill out a Trouble Ticket and include the exact E-mail address you wish your mail forwarded to. The Support Team will set up your E-mail forwarding within 24 hours. If you wish to setup mail forwarding yourself, it is very easy.

If you have Unix Mail

FTP or Telnet into your account, and make sure you are in your home directory (/drv1/web/home/UserID). There should be a bunch of files each beginning with a dot. Don't delete any of these! They contain very important login information. (If you're in Telnet, use the

ls -a

command to see them.

Now just create a file and name it

.forward

The only contents of this file should be the E-mail address where you want your mail to go. For multiple addresses, put one address on each line. That's it!

If you have Webmail

Just go to http://mail.domain.com/ on the web. (Replace "domain.com" with your own domain name!)

Once there, login using your e-mail user ID, and current password. Then click "Settings." Click on the "forward mail" link to input your forwarding address.

Note: If you keep returning to the login page, then make sure your browser is accepting the "cookie" that is sent. You must accept the cookie to use Webmail.



Can I Forward Different Addresses To Different Locations?

If you have more than one webmail account, yes.

If you have Unix catch-all e-mail, sorry, but it doesn't work that way. You only have one POP account where all mail under your domain goes. If you have a program with filters such as Eudora Pro you could have it sent to you and then filter certain e-mail addresses to be forwarded elsewhere. Or you can switch to Webmail server, which allows both catch-all e-mail as well as additional separate POP accounts.

To order additional webmail accounts, please contact the Sales department directly.



Can I Get An Auto-Responder?

An Auto-Responder is an e-mail account that sends out an automatic message every time someone sends an e-mail there.

If you have Unix Mail

You can order an auto-responder using the domain name "automaticmail.com". For instance, "prices@automaticmail.com" could be an auto-responder account.

You cannot have an auto-responder with your domain name, unless you move to Webmail. If you want to move to Webmail, you can still have a Catch-all account, and make it an auto-responder, or you can get individual POP accounts and make one or more of them send auto-response messages.

If you have Webmail

Just go to http://mail.domain.com/ on the web. (Replace "domain.com" with your own domain name!)

Once there, login using your e-mail user ID, and current password. Then click "Settings." Click on the "Autorespond" link to input your auto-response message (limited to 2000 characters).



How Do I Get a Copy of Eudora?

Eudora Light is Freeware.

Click here to download a copy of Eudora Light from Qualcomm's web site.

Eudora Pro is the more advanced version that you have to pay for.



Do You Have A "User Manual" For Eudora Light?

We provide Eudora Set-Up assistance only, but please check out the Eudora Light web site for more details regarding Eudora Light.



How Can Others E-mail Me When They Visit My Website?

Place the following HTML tag in any HTML document and the browser will automatically pop-up an E-mail window that allows the user to send E-mail to the specified address.

<a href="mailto:yourname@yourdomain.com">Send me E-mail now!</a>

See our HTML Tutorial for more details.



What Number Do I Dial Into To Retrieve My E-mail?

We are not an ISP (Internet Service Provider). To obtain your E-mail you must have access to the Internet (or a special Online Service, such as CompuServe, America Online, or Prodigy. If you are using an online service, you can still get E-mail from your Virtual Server account. Just let us know what your current address is, and we'll forward it to the account you use.)

For more information on Internet Service Providers please feel free to contact us. We'll be happy to refer you to a company in your area.



How Do I Change Finger Information For My E-mail Account?

"finger" is a Unix utility that returns information on a person's e-mail account. Since your POP account is always different from your e-mail address, people cannot finger your e-mail address and get any information. If you have Webmail, finger does not work at all.

If you have Unix mail, people can finger your POP account. To change this finger information: If you are familiar with Telnet and the Unix command vi, then telnet into your account and type: chpass

It will run the vi text editor. Edit your finger entry as desired.


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