CUH's policies and procedures for handling customer information
have been created with the understanding that Internet technologies
are still evolving and that Internet business methods are continuing
to evolve to meet the needs and opportunities of the changing
technologies. As a result, CUH's policies and procedures are
subject to change.
In the course of serving its customers, CUH acquires, stores
and transmits customer communications and information that customers
may regard as private or sensitive. Some of this information - such
as the customer's name, address, telephone number, and credit card
data - is provided to CUH by its customers in order to establish
service. Other information - such as the customer's account status,
choice of services, and customer logs - is created and maintained by
CUH in the normal course of providing service. CUH also uses
cookies, which are small pieces of information that a web site can
store in a designated file on a user's computer for various reasons.
sold online which record the customer information that is required
on the order form. This information is then forwarded to an internal
sales tracking database within CUH. In addition, CUH may store
customers' electronic mail and other communications as a necessary
incident to the transmission and delivery of those communications.
CUH will protect the confidentiality of its customers'
information, account information and personal communications to the
fullest extent possible and consistent with the law and the
legitimate interests of CUH, its partners, its employees and other
customers of CUH's services. To protect the loss, misuse, and
alteration of information that is collected from customers, CUH
has appropriate physical, electronic, and managerial procedures in
How is customer information used?
CUH may share customer information with selected partners, for
example, to provide customers with information about products which
might be of interest to the customer or to enable the customer to
take advantage of special partner programs. CUH may also use
customer information to provide its customers with system
information or information about new or upgraded products.
Opt Out & Modifications
Customers may opt out of receiving notices of new or upgraded
products from CUH and CUH partners by sending a request to
Click Here. In this request customers must identify: service purchased from CUH, domain name
(if applicable), contact information, and the date the service was
purchased. However, customers may not opt out of receiving
information from CUH which is essential for maintaining or
updating customers' accounts or system information.
Most customers may access and modify their personal information
via their online personal control panel/account information page.
All other customers may access and modify their personal information
by contacting the appropriate CUH Billing organization.
Domain name customers who have registered a domain name with
CUH and wish to change the Technical Contact from CUH to another
company, may send a request to Click Here.
It is important to note that customer domain name registration
information is made publicly available in the registry of domain
Disclosure of customer information and communications
CUH will not otherwise disclose its customers' personal and
account information unless CUH has reason to believe that
disclosing such information is necessary to identify, make contact
with, or bring legal action against someone who may be causing harm
or interfering with the rights or property of CUH, CUH's
customers, or others, or where CUH has a good faith belief that
the law requires such disclosure.
CUH also will not, except for reasons stated below, disclose to
third parties the contents of any electronic mail or other
electronic communications that CUH stores or transmits for its
customers. The circumstances under which CUH will disclose such
electronic customer communications are when:
- it is necessary in order to provide service to the customer;
- it is necessary to protect the legitimate interests of CUH
and its customers;
- it is required to cooperate with interception orders,
warrants, or other legal process that CUH determines in its
sole discretion to be valid and enforceable; and
- it is necessary to provide to a law enforcement agency when
the contents are inadvertently obtained by CUH and appear to
pertain to the commission of a crime.
CUH disclaims any intention to censor, edit or engage in
ongoing review or surveillance of communications stored on or
transmitted through its facilities by customers or others. CUH
will, however, review, delete or block access to communications that
may harm CUH, its customers or third parties. The grounds on which
CUH may take such action include, but are not limited to, actual
or potential violations of CUH's Acceptable